Privacy Policy

Bad Rabbit is totally committed to protecting the privacy of its site visitors and customers. 

Collection of personal information

“Personal information” is basically information or an opinion that can identify you.

The personal information we may ask for includes:

•    information that identifies you, such as your name, address;
•    your delivery address;
•    your email address;
•    your telephone number; and
•    your debit/credit card details.

We may also collect information about visitors to this Website using cookies and code embedded in this Website, as described in the “What are cookies?” and “Site Statistics” sections of this policy. Generally, if we do ask you for personal information, we will endeavour to say which information we require and which information is optional.

Use of personal information

We usually collect personal information from you so that we can provide you with the goods you want. We may also use personal information for other reasons, including:

•    updating you on our latest products, news and special offers (unless you tell us not to – which you can do at any time); and conducting appropriate anti-fraud checks (this is done only to confirm your identity – a credit check is not performed and your credit rating is unaffected).

If you don’t provide some of the personal information we ask for (e.g. your name and address), we may be unable to provide you with the goods you want.

Disclosure of personal information

We will provide personal information about our customers to third parties. These third parties usually help us in providing goods and services to you, and include:

•    couriers (who we arrange to deliver goods to you on our behalf);
•    organisations who carry out credit, fraud and other security checks; and
•    outsourced service providers (e.g. market research agencies).

We may also disclose your personal information to third parties:

•    where we have your express permission to do so;
•    where it can reasonably be inferred from the circumstances that you consent to the disclosure to the third parties;
•    in the event that Bad Rabbit sells or buys any business or assets;
•    if Bad Rabbit or substantially all of its assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets; or
•    if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of Bad Rabbit, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We try to limit the information we provide to third parties to the information they need to help us provide goods and services to you. We also enter into contracts with these third parties that require them to meet the privacy standards we set for ourselves in handling your personal information, and use your personal information only for the purposes we gave it to them.

Communication & Marketing

If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone. You will also be given the opportunity to receive such communications from us and selected third parties when you become a member of Bad Rabbit.

All Bad Rabbit members have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to continue to receive marketing from us and/or selected third parties you should opt-out by emailing us at [email protected] or click on the "unsubscribe" link in any email communications which might we send you.

What are Cookies?

Cookies are files which can be placed onto your computer’s hard drive, once permission has been given. There are numerous benefits to having cookies placed on your hard drive. If you have accepted, cookies are used to identify when you visit a particular site, as well as analyse web traffic. Cookies also facilitate a more personal web experience, allowing web applications to gather information about your personal preferences, and respond to you as an individual.

Please visit: http://www.aboutcookies.org for more information on cookies.

At www.bad-rabbit.com.au, traffic log cookies are used to identify the pages that are being used. From the data provided by these cookies, we can analyse web page traffic and tailor our website to our customer’s needs. This information is only used for the purpose of statistical analysis.

You have the choice of whether or not to accept cookies through the majority of web browsers. You can decline cookies within your web browser settings if necessary. However, doing so will not give you full functionality of the website. If you accept cookies, we are able to monitor which pages our visitors find useful. This provides us information to be used for a better user experience. We do not have access to your computer or any other information about you through the use of cookies.

This website may use the following cookies:

Google Analytics: This cookie allows us to see information on user website activities including, but not limited to page views, source and time spent on website. The information is depersonalised and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy. Using Google Analytics we can see what content is popular on our website, and strive to give you more of the things you enjoy reading and watching.

Google AdWords: Using Google AdWords code we are able to see which pages helped lead to contact form submissions. This allows us to make better use of our paid search budget.

DoubleClick: We use remarketing codes to log when users view specific pages, allowing us to provide targeted advertising in the future.

You can manage/ opt out here: http://www.google.com/privacy_ads.html

Please see this guide for details on how to turn off/ manage your cookies.

Internet Explorer - http://support.microsoft.com/kb/196955
Mozilla Firefox - http://support.mozilla.com/en-US/kb/Enabling%20and%20disabling%20cookies
Google Chrome - http://www.google.com/support/chrome/bin/answer.py?answer=95647
Safari - https://support.apple.com/en-au/guide/safari/sfri11471/mac
iPad/iPod/iPhone - http://support.apple.com/kb/HT1677
Android - http://support.google.com/android/bin/answer.py?hl=en&answer=168544#1071614

Site Statistics

We may disclose aggregate, anonymised statistics about the number of visitors to this Website or number of purchases made as required by our investors. We use an independent measurement and research company to gather data regarding the visitors to this Website on our behalf using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and other general information. We use and store this type of information, as with that obtained from other cookies used on the site, to help it improve the services to our users. 

Third party sites

Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access and correction of your personal information

If you wish to verify the details you have submitted to us you may do so by contacting us via the e-mail address or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity may take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We would strongly recommend that you do not use the browser's password memory function as that would permit other people using your computer to access your personal information. We encourage you to help us keep the personal information we hold about you accurate and up-to-date by updating your details immediately if you change your contact details (such as address, phone number, and email address).

You have the right to access the information which we holds about you. You can also ask for corrections to be made.
You can request access to your personal information by contacting us either via our contact page or by writing to us at the email address below.

Contacting us

We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a customer service member of the team, who will be delighted to answer any questions you may have.

You can email us at [email protected].